Welcome to 'HEERRAQ'. By accessing and using our website www.heerraq.com , you agree to be bound by the following Terms & Conditions. Please read them carefully before placing any order.
By using this website, you confirm that you are at least 18 years of age, or accessing under the supervision of a parent/guardian.
The services are available only to customers within India.
We make every effort to display product images, descriptions, and prices accurately. However, slight variations in color, size, or finish may occur due to screen display and manufacturing processes.
Prices, offers, and availability are subject to change without prior notice.
Orders are confirmed only after successful payment authorization (except Cash on Delivery).
We accept payments via UPI, Debit/Credit Cards, Net Banking, Wallets, and COD (where applicable).
In case of any payment failure, the order will not be processed.
We ship across India through trusted courier partners.
Estimated delivery timelines will be shared at checkout, but actual delivery may vary due to courier delays or unforeseen circumstances.
Once dispatched, tracking details will be shared via email/SMS/WhatsApp.
We follow a customer-friendly return and exchange policy. Please refer to our Return & Refund Policy page for detailed terms.
Products must be returned in unused condition with original packaging.
Certain items (fragile décor, clearance sale products, customized products) may not be eligible for return.
Orders can be cancelled before dispatch by contacting our support team.
Once dispatched, orders cannot be cancelled.
All content on this website, including product images, logos, brand name, text, graphics, and designs, are owned by 'HEERRAQ'.
No content may be copied, reproduced, or used without prior written consent.
We are not liable for any damages arising from the use or misuse of products purchased.
We are not responsible for delays or failures in performance caused by events beyond our reasonable control (natural disasters, courier issues, strikes, etc.).
We respect your privacy and safeguard your personal information. Please read our Privacy Policy to know how we collect, use, and protect your data.
We reserve the right to update or modify these Terms & Conditions at any time. Continued use of the website after changes implies acceptance.
These Terms & Conditions shall be governed by and construed in accordance with the laws of India.
Any disputes will be subject to the exclusive jurisdiction of the courts at Ichalkaranji, Maharashtra.
